# Sora Web and App End; OpenAI Schedules API Shutdown for September 24

Times of AI Desk · 2026-04-26 · Products

[https://timesof.ai/2026/04/openai-discontinues-sora-web-app-experiences](https://timesof.ai/2026/04/openai-discontinues-sora-web-app-experiences)

> OpenAI ended Sora web and app experiences on April 26 and scheduled its API shutdown for September 24. Its Help Center explains content export and eventual deletion; a final export window is conditional.

**Correction / update, October 14, 2026:** Qualified the export window and removed unsupported causal and partnership claims. This account describes OpenAI’s announced schedule.

OpenAI ended the Sora web and app experiences on **April 26, 2026**. Its Help Center scheduled the **Sora API** for discontinuation on **September 24, 2026**, giving API users a longer transition than consumer-app users.

Users can request an export at **sora.chatgpt.com/sunset** and receive an email when it is ready. OpenAI says Sora-associated data will be permanently deleted after discontinuation and any final export period. The Help Center makes an additional final export window conditional; it does not guarantee one.

For refund questions, OpenAI points users to its ChatGPT subscription refund guidance. Purchased ChatGPT/Sora credits can still be used for Codex.

## Limits

The Help Center establishes the shutdown schedule and export process. It does not establish why OpenAI discontinued Sora or announce a replacement consumer video product. The API date above is the announced schedule, not an independently observed service shutdown.

## Sources

- [OpenAI Help Center: What to know about the Sora discontinuation](https://help.openai.com/en/articles/20001152-what-to-know-about-the-sora-discontinuation)