# ServiceNow Workflows Now Run Inside ChatGPT; the Joint OpenAI Security Product and Codex Integration Wait Until 2027

Times of AI Desk · 2026-10-29 · Enterprise

[https://timesof.ai/2026/10/openai-servicenow-chatgpt-plugin-security-codex-2027](https://timesof.ai/2026/10/openai-servicenow-chatgpt-plugin-security-codex-2027)

> OpenAI and ServiceNow expanded their partnership on October 28. A ServiceNow plugin in OpenAI's marketplace, available now, runs ServiceNow workflows from ChatGPT under existing permissions. A joint security product is due in early access in January 2027 and generally in the second quarter, and Codex integration with ServiceNow's AI Workflow Factory is planned for 2027. No financial terms were disclosed.

Most of what OpenAI and ServiceNow announced on October 28 is scheduled for 2027; one piece ships now. A ServiceNow plugin in OpenAI's marketplace lets ChatGPT users carry out ServiceNow workflows from inside ChatGPT, with ServiceNow's Action Fabric applying the customer's existing business rules and permissions, according to ServiceNow's announcement.

## What is dated, and when

ServiceNow says enhanced plugin features are due by the end of 2026. A joint security product, combining OpenAI's cybersecurity capabilities with ServiceNow's enterprise data to find and close attack paths, is planned for early access in January 2027 and general availability in the second quarter. Codex is to be integrated into ServiceNow's AI Workflow Factory in 2027, and a voice experience for its Control Tower built on OpenAI voice models is slated for preview in the first quarter.

The companies are also becoming each other's customers: ServiceNow plans to give all employees ChatGPT Work and Codex, and OpenAI plans to deploy ServiceNow across its operations, the release says. OpenAI joins ServiceNow's Control Tower Alliance as a founding member.

## Where the work gets recorded

The key sentence in ServiceNow's release is this: "ServiceNow remains the system where those actions are executed and governed." The plugin puts ServiceNow behind ChatGPT's interface. An IT agent can find similar incidents, assess change risk and update records without leaving ChatGPT, and the action runs and is logged inside ServiceNow. The plugin's page in OpenAI's directory says it respects existing ServiceNow permissions and security controls, and that some connections need a workspace admin's setup or approval.

The timing explains why ServiceNow cares about that distinction. It announced the deal the same day it reported third-quarter results. The next day its shares fell about 27%, [their worst day on record](https://timesof.ai/2026/10/servicenow-worst-day-27-percent-crpo-guidance), amid fears that AI agents will erode traditional software sold per seat. The partnership is ServiceNow's answer to that fear. If employees do their work in ChatGPT, ServiceNow aims to stay the place where the permissions, approvals and audit trail live. That keeps the system of record but gives up the screen where users spend their time.

ServiceNow also says it has joined OpenAI's Trusted Access for Cyber program, which gives it access to OpenAI models for security work.

## The model question

OpenAI says its models power ServiceNow's Build Agent and Autonomous Engineer. In January, ServiceNow and Anthropic announced that [Claude would be the default model for Build Agent](https://timesof.ai/2026/01/servicenow-anthropic-claude-build-agent). Neither company's October 28 materials explain how models are now assigned inside Build Agent. ServiceNow's release describes its platform as integrating "with any model."

"AI becomes more useful when people can put it to work in the systems their businesses depend on," OpenAI president Greg Brockman said in the release.

## Limits

- Everything after the plugin is a plan with target dates, not a shipped product.
- No financial terms were disclosed.
- Investing.com's article is a summary of ServiceNow's own press release, not independent reporting; the details here are checked against the release itself.
- The "Where the work gets recorded" section is analysis.

## Sources

- [ServiceNow: ServiceNow and OpenAI accelerate enterprise AI (October 28, 2026)](https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-and-OpenAI-accelerate-enterprise-AI-from-models-and-operations-to-cybersecurity-and-agentic-development/)
- [OpenAI: ServiceNow plugin for ChatGPT (accessed November 2, 2026)](https://openai.com/business/plugins/servicenow/)
- [OpenAI: OpenAI and ServiceNow expand partnership (October 28, 2026)](https://openai.com/index/openai-servicenow-partnership-expansion)
- [Investing.com: ServiceNow expands OpenAI partnership with ChatGPT plugin, summarising ServiceNow press release (October 28, 2026)](https://www.investing.com/news/company-news/servicenow-expands-openai-partnership-with-chatgpt-plugin-93CH-4980655)