Sora Web and App End; OpenAI Schedules API Shutdown for September 24
OpenAI ended Sora web and app experiences on April 26 and scheduled its API shutdown for September 24. Its Help Center explains content export and eventual deletion; a final export window is conditional.
Correction / update, October 14, 2026: Qualified the export window and removed unsupported causal and partnership claims. This account describes OpenAI’s announced schedule.
OpenAI ended the Sora web and app experiences on April 26, 2026. Its Help Center scheduled the Sora API for discontinuation on September 24, 2026, giving API users a longer transition than consumer-app users.
Users can request an export at sora.chatgpt.com/sunset and receive an email when it is ready. OpenAI says Sora-associated data will be permanently deleted after discontinuation and any final export period. The Help Center makes an additional final export window conditional; it does not guarantee one.
For refund questions, OpenAI points users to its ChatGPT subscription refund guidance. Purchased ChatGPT/Sora credits can still be used for Codex.
Limits#
The Help Center establishes the shutdown schedule and export process. It does not establish why OpenAI discontinued Sora or announce a replacement consumer video product. The API date above is the announced schedule, not an independently observed service shutdown.